Refund

Thank you for purchasing our services. We value your trust and assure you of the best services at all times. As our customer, when you are buying our product or service, you agree to our refund policy. Once you have made a purchase on our platform. 
Refunds can be initiated only in following events:

• You have purchased an incorrect plan and our team has advised you to purchase another plan, 100% of the original plan value will be refunded subject to the condition that no service was delivered for the previous plan.
• You have purchased a plan but we are unable to assign an expert or process your order, 100% refund will be made.
• You attempted to purchase a plan and your payment was successfully processed but not received by us , you should seek refund from the financial service provider.
• We  reserve the right to refuse any order that it cannot deem to fulfill within the legal and regulatory framework of the country, 100% refund will be made.
• Once you are eligible for refund, our team will confirm the same to you via email. Thereafter, your refund will be processed within 10 business days from the date of confirmation.
• On purchase of plan, our team will request you to submit documents to process your order. If you are unable to share the requisite documents within 30 days without a reasonable reason, We reserve the right to cancel your order. You will forfeit any payment made to us in the event of order cancellation.
• On purchase of plan, our team will attempt to reach you via phone and / or email to process your order. If you do not respond to our team in 30 days from date of purchase, We reserve the right to cancel your order. You will forfeit any payment made to us in the event of order cancellation.
• If you withhold information pertaining to your case as our experts work on it owing to which we are unable to fulfil your order, you shall not be eligible for any refund. We reserve the right to cancel your order. You will forfeit any payment made to us in the event of order cancellation.
• If Our experts are not able to fulfil your order due to unavailability of documents and/or requisite information from you, you shall not be eligible for any refund. We reserve the right to cancel your order. You will forfeit any payment made to us in the event of order cancellation.
• If a cancellation / request is made for any other reason than mentioned in the points above, refund would be made in accordance to the pointers mentioned below excluding transaction fees @2% if online payment is made: